Oct. Tenth accepts all major credit cards, Stripe and Paypal. All payments are processed in a secure and encrypted environment, hosted either by Shopify, our E-commerce platform, Stripe, or by Paypal.
Shipping
Terms & Conditions
Payment Method
Postage and handling is automatically added to all orders at checkout. The rate charged for the shipping of your order is based on the weight of the items in your order, and your location. For all countries, items are shipped by DHL Express International. On customer's request, national postal service (Bpost) can be used. This is especially the case for countries where courier delivery is not always available, such as Russia. We will contact you when the order has been dispatched and provide you with a tracking code for the delivery.
Every pair of shoes purchased through the Oct. Tenth website is made to the exact requirements of the customer. For this reason, it is important to allow for a window of 10-12 weeks for production and shipping of your order. In certain cases, the production time can be longer than this. In no circumstance is this a valid reason to cancel or dispute your order, according to European distance selling regulations.
Oct. Tenth cannot be held responsible for delays in delivery due to any external factor. This includes but is not limited to changing weather conditions, customs declaration or postal strike.
All custom duties and/or local taxes are the sole responsibility of the buyer. We do not mark down the value of declare as gift to avoid customs. Upon request of the customer, a different shipping method can be used.
Returns & Refunds
Oct. Tenth offers a full 30-day money back guarantee from the day you receive your order. All items must be unworn, in original condition, and sent back to us in original packaging. The customer has the option to exchange their product, receive a monetary refund within 30 days, or store credit.
When trying out your order at home, we recommend that you test the shoes on carpet, as to not damage the sole. Oct. Tenth is not able to accept returns on items that are not in perfect condition.
All shipping charges and custom duties on returned items are the responsibility of the customer. Oct. Tenth will not refund original shipping costs, neither pay for return shipping or import duties. For this reason, we ask all customers to make careful decisions when ordering, and not order items in multiple sizes only to try on. Please feel free to ask us beforehand about our refund process.
We also offer a flat-fee return for all order placed outside of the European Union of €45.00 - €60.00 excl. VAT per pair, depending on your location. In this event, a DHL return shipping label is provided by us.
Sale items are returnable for store credit only.
Before sending items back, please contact us.
Full return address:
TBINTRADE GCV
Grotesteenweg 91
2600 Berchem
Belgium
+32 479 21 38 26
In coherence with Distance selling regulations that apply on online purchases Oct. Tenth will not accept returns on the following items:
- Underwear (regular underwear, beachwear, and socks)
- All accessories that come into contact with the skin
- Tailor made or personalised goods*
*Tailor made or personalised goods: any item that is made to order to the customer's request, will not be accepted for return. This includes made to order, pre-order and backordered shoes. Only in the case of a production error or fault in delivery, normal return rules apply. A delay in delivery can occur due to various unforeseen circumstances, but is never valid cause to cancel or return an order.
VAT Deduction
All prices shown on our (TBINTRADE GCV) website include the Belgian VAT (Value Added Tax) of 21%. For all orders outside of the EU, as prescribed by international law, VAT is automatically deducted during checkout.
Any cost incurred upon entry of the product(s) in the buyer’s country, are the responsibility of the buyer. This includes but is not limited to the buyer’s own local VAT rate and applicable customs duties.
Privacy
This Privacy Policy governs the manner in which TBINTRADE GCV collects, uses, maintains and discloses information collected from users (each, a "User") of the https://octtenth.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by TBINTRADE GCV.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.How we use collected information TBINTRADE GCV collects and uses Users personal information for the following purposes:To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Changes to this privacy policy
TBINTRADE GCV has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.